Refund and Returns Policy

Effective Date: [03/26/2024]

At Artisthub.me, we value our customers and strive to ensure satisfaction with our digital products. However, due to the nature of digital goods, our refund and return policy is subject to the following terms:

1. Digital Goods

All products sold on Artisthub.me are digital goods, including but not limited to Adobe brushes, fonts, Procreate brush sets, and other downloadable content. Because these products are immediately accessible upon purchase, all sales are final. Once a product has been downloaded or accessed, it cannot be returned, refunded, or exchanged.

2. Exceptions

We understand that issues may arise, and we are here to help resolve them. Refunds and returns may be considered under the following circumstances:

  • Corrupted Files: If the file you receive is corrupted or not functioning as intended, please contact us within 7 days of purchase. We will provide assistance to resolve the issue or offer a replacement.

  • Incorrect Product: If you accidentally purchased the wrong product, contact us immediately. While refunds are generally not provided for incorrect purchases, we may, at our discretion, offer a solution such as a product exchange.

3. Duplicate Purchases

If you accidentally purchased the same product more than once, please contact us within 7 days of the second purchase. Upon verification, we may issue a refund for the duplicate purchase.

4. Non-Refundable Situations

Refunds will not be issued in the following situations:

  • Change of Mind: We do not offer refunds if you change your mind after purchasing a digital product.

  • Incompatibility: Please ensure that the product is compatible with your software and devices before making a purchase. Refunds will not be issued for incompatibility issues.

  • Failure to Download: If you experience issues downloading your product, please contact us for assistance. Refunds will not be issued due to download issues that can be resolved.

5. How to Request a Refund or Exchange

To request a refund or exchange, please contact our customer support team at [insert email address] with your order details and a description of the issue. We will review your request and respond within 3-5 business days.

6. Refund Process

If a refund is approved, it will be processed using the original payment method. Please allow 5-10 business days for the refund to reflect in your account, depending on your payment provider.

7. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please reach out to us at [contact@artisthub.me]. We are here to assist you.